Privacy Policy

NEERUS.COM are leading Indian online fashion stores with a hardcore privacy policy. Your privacy is our priority! Read to understand the safety and security measures your personal information is treated to. Please note, this policy will change with technological advancements and law amendments so do review it periodically. When you register at NEERUS.COM you are required to submit personal information eg. Name, Telephone no etc. This information is

Account Information – When you register with us, you are provided with a password protect User ID. This has a dual purpose.
It acts as a safeguard to your account.
It will give you easy access to all our Products, Services and Contests.

Accuracy & Customization – For swift and efficient service please ensure the accuracy of your personal information. This information helps us understand and customize our services to suit your needs.

Special Offers – At the time of registering, you can opt to avail of special offers regarding our products and services. These special offers will be sent to you via email.

Marketing & Databases – We do not rent, sell or share information for marketing purposes.

Research & Development – We are constantly trying to enhance the quality of our service. To further our quest we will occasionally conduct surveys, please accommodate this request.

Privacy Protected – All information collected is subjected to the highest level of security available. As and when new technological advancement occur or if there are changes in internet privacy laws, our privacy system and policy will be upgrade.

Security – To guarantee the security of your account, please do not share your password. Also, it is advisable to change your password regularly.
This certification applies to all sites / channels under the NEERUS.COM

USE OF COOKIES

NEERUS.COM offers customizable and personalized services. This is achieved through 'Cookies'. A cookie is a small data file that is attached to your web browser which acts as your personal identification sign. This tracks information about you e.g. buying or browsing patterns. It allows us understand you and your needs, thus enabling us to enhance and customize our site to suit them. All sites on NEERUS.COM that prompt you to log-in or that are customizable require that you accept cookies.

Purpose of Cookies

Identification Sign – What 'YOU' want is important to us! Each cookie is designed to improve our understanding of you and your needs. This helps us deliver a better and more personalized service.

Target Audience – Efficient and swift service depends upon our understanding of 'YOU' the target audience. Cookies enable us to Estimate our audience size.
Determine the extent of repeat usage by registered user v/s unregistered user.
Target advertisements based on user interests and behavior.

Helps track visits, business and process items in your shopping basket. This information collected by cookies is called "click stream" or "click trail" and may also describe which of our pages you have seen.

NEERUS.COM and use cookies to track your entries, submissions and status when hosting promotions or contests.

You also have the option of modifying your browser preferences to accept or reject 'Cookies'. However, if you choose to reject all cookies you may not be able to use NEERUS.COM services that require registration in order to participate.

IP ADDRESSES ETC

NEERUS.COM collect IP addresses for system administration and to include in outgoing mail message headers. However, our primary goal for collecting personal information is to provide you with a customized experience on our sites.

Knowing you helps us deliver better service

NEERUS.COM use the information provided to us at registration, promotions and surveys to get insights into who is our target audience, their interests and behavior. This research is compiled and analyzed on an aggregated basis. This research is done to further our understanding and will not be sold or rented as a marketing database to advertisers etc.

Then you are on NEERUS.COM and are asked for personal information, you are sharing that information with NEERUS.COM alone, unless it is specifically stated otherwise. If data is being collected and / or maintained by any company other than NEERUS.COM you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.

As a general rule, NEERUS.COM And will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below.

Please see the DISCLAIMER for more detailed information about how your personal information may be shared. The following describes some of the ways that your information may be disclosed.

NEERUS.COM (Shopping Via)

NEERUS.COM has its own built–in payment gateway. All information collected e.g. Credit Card Number, Contact Details etc. is limited to the sites and is protected.

NEERUS.COM will only disclose account information under special circumstances. Such as

If we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our "TERMS OF USE".
To prevent injury to, or interference with (either intentionally or unintentionally) our rights or property or that of other 'NEERU'S' users, or anyone else that could be harmed by such activities.
We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.

Some of the above statements refer to activities that NEERUS.COM may engage in the future and does not necessarily reflect that those services are presently available.

Terms & Condition
Please read these terms carefully before using this site.

Welcome to Neerus.com, service provided by Neeru's Ensembles Private Ltd.. In using the Neerus.com service, of Neeru's Esembles Private Ltd., you are deemed to have accepted the terms and conditions listed below.

LICENSE AND SITE ACCESS

Neerus.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it or any portion of it, except with express written consent of Neerus.com. This license does not include any resale or commercial use of this site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Neerus.com. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Neerus.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Neerus.com name or trademarks without the express written consent of Neerus.com Any unauthorized use terminates the permission or license granted by Neerus.com. You may not use any Neerus.com logo or other proprietary graphic or trademark as part of the link without express written permission.

COLOUR DISCLAIMER

Neerus.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Neeru's outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium. Colors as shown in the catalogue may vary from the actual colors of the garments as the process of photography and printing involves a lot of transitions and changes.

TRADEMARK INFORMATION

Neerus.com, Neerus.co.in, Neerus.in, Neerus.org are registered trademarks of the company and copyright of Neeru's Ensembles Private Limited. These trademarks may be used publicly with permission only from Neeru's Ensembles Private Limited.

CANCELLATIONS

In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount within 7 days. We will not be able to cancel orders that have already been processed and shipped out by us. Neerus.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Neerus.com and accept Neerus.com decisions regarding the cancellation.

CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by you for availing of services on Neerus.com will be correct and accurate and you shall use the credit card which is lawfully owned by you, i.e., in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Neerus.com. Further the said information will not be utilised and shared by Neerus.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Neerus.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

YOU AGREE and CONFIRM
  • That in the event that a non–delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Neerus.com for redelivery shall be claimed from you.
  • That you will use the services provided by Neerus.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. Neerus.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Neerus.com has the right in its sole discretion to reject the registration and debar you from using the Services of Neerus.com and / or other affiliated websites without prior intimation whatsoever.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
Cancellation

In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount within 7 days. We will not be able to cancel orders that have already been processed and shipped out by us. Neerus.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Neerus.com and accept Neerus.com decisions regarding the cancellation.

CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by you for availing of services on Neerus.com will be correct and accurate and you shall use the credit card which is lawfully owned by you, i.e., in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Neerus.com. Further the said information will not be utilised and shared by Neerus.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Neerus.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

YOU AGREE and CONFIRM
  • That in the event that a non–delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Neerus.com for redelivery shall be claimed from you.
  • That you will use the services provided by Neerus.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. Neerus.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Neerus.com has the right in its sole discretion to reject the registration and debar you from using the Services of Neerus.com and / or other affiliated websites without prior intimation whatsoever.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
Copyright
COLOUR DISCLAIMER

Neerus.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Neeru's outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium. Colors as shown in the catalogue may vary from the actual colors of the garments as the process of photography and printing involves a lot of transitions and changes. Patterns and motifs in the fabric might vary slightly depending on the availability and therefore, neerus.com will not consider any received or furnished order cancellation or exchange for this reason.

TRADEMARK INFORMATION

Neerus.com, Neerus.co.in, Neerus.in, Neerus.org are registered trademarks of the company and copyright of Neeru's Ensembles Private Limited. These trademarks may be used publicly with permission only from Neeru's Ensembles Private Limited.

Shipping Policy

We believe in delivering products purchased from neerus.com in splendid condition and in the quickest time possible. Shipping charges are applicable to all the online orders and might vary according to the location

Shipping address is the address where the customer wants to receive their shipment

We deliver to all postal address around the world. To ensure the quickest confirmed delivery, we request you to provide us complete postal address with the correct PIN code. Neeru's won't be responsible for postal delays resulting from incomplete address listings

In most cases, order is processed within 48-72 hours of placing

Estimated orders delivery time within India/abroad is 15-20 working days. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.

No order cancellations will be entertained once the order is made and therefore, shipping charges will not be refunded Time to ship mentioned on our website against each item is indicative and approximate, sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason

All products are first polythene packed & then kept in the Neeru's customized safe packing and then handed over to the courier person We have fair & transparent shipping rates. The shipping rates are based on the city/country Within India shipping charges : Free of cost

Outside India the shipping charges will be: Rs.1250/kg (Additional Rs.500 for every half kg)

VAT / Custom Taxes and Import Duties are not in our control. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis

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