Returns & Refund Policy

At Neerus, we take pride in offering premium quality ethnic wear. Every product is carefully crafted and dispatched only after a thorough quality check. To maintain our high standards and ensure fairness, please review our return and refund terms below:

Return Eligibility

  • Returns must be requested within 5 days of receiving your order at orders@neerus.com.
  • Returned items must be unused, unworn, undamaged, and sent back with all original tags and packaging intact.
  • Products that are used, damaged, wrongfully handled, or customized will not be eligible for return or refund.
  • Only online orders shall approved by quality team will be eligible for refund.

How to Return a Product

  • Return Process for Customers: Log in to your account, go to the order page, and follow the return process.
  • Return Process for Guest Customers: Log-In or Sign Up and enter your Order Number and Email/Phone Number to find your order.
  • Online Request: You can place your return request online without the need to call or email.

Quality Assurance

  • All products are documented and quality-checked before dispatch.

  • Returned items will undergo a quality check once received. Only after approval will they be eligible for a refund.

International Orders

  • International orders are not eligible for return or refund.

  • However, to ensure customer satisfaction, all export orders are processed with export-grade quality checks before dispatch.

Refunds

  • Return Request: Once you raise the return request, we will arrange a pickup for the product.
  • Quality Check: The pickup agent will conduct a quality check at the time of pickup.
  • Refund Initiation: Upon successful pickup and approval, your refund will be initiated.
  • Refund Timeline: Refunds will be credited to your original payment method within 7–15 business days.

Support

For any questions or assistance related to returns or refunds, please contact our customer support team at orders@neerus.com.